Doyel Maitra

Doyel is Director of Communications for Retail Banking at NatWest, which serves 17.5 million customers. She has a unique blend of experience both at agency and in-house, with publicly listed companies and start-ups, across several highly regulated sectors and international markets. She has told the story behind business transformation programmes at MasterCard, MoneySuperMarket and Hachette UK, and led award-winning, data-driven campaigns for these and other purpose-led brands that have disrupted their category. She enjoys working with businesses during a moment of change, when there's a tangible opportunity to transform perceptions of the brand and influence customer behaviour. Doyel was the first person of colour to join the Board at Hachette UK, managing crisis communications for high profile authors through the culture wars and spearheading the publisher's 'Changing the Story' DE&I programme. As a long-standing mentor for BME PR Pros, The Xec and Women in PR, she is passionate about making careers in communications more accessible to talent from under-represented communities.